Taxkiwi knows.

that you have a lot of questions.

Questions about Taxkiwi.

Why don't I have to register and why is there no login?

We do not need you to register and login for reasons of data security. Instead, you will receive an encrypted link by email to process your tax return whenever you want.

I canceled the entry process, how can I continue where I left off?

Should you interrupt your data entry for any reason, you will receive an encrypted link by email to process your tax return whenever you want, so that you can pick up exactly where you left off at a later point in time.

IS TAXKIWI.COM a tax consultancy service?

​No, we do not offer tax advice. Taxkiwi does not replace a tax consultant.  The Tax Advisory Act mentions that "assistance in tax matters" and defines in § 3 StBerG and the following provisions who is authorized to provide this assistance. As a provider of tax software, Taxkiwi does not belong to the group of authorized persons. That is why we do not offer tax advice at any time - not even on request.

Where, WHAT and how can I pay?

For each tax year, Taxkiwi costs € 19.95. Shortly before the electronic transmission (submission), you will be visibly guided through the payment process and can also use the payment process of your choice (PayPal, SEPA, instant transfer, etc.).

Sofortüberweisung: The procedure certified by TÜV Saarland offers the possibility to pay securely directly from the ordering process with PIN & TAN and without registration. The payment is reminiscent of online banking transfers and is just as secure.

Credit card payment: We accept VISA and MasterCard through the payment provider Stripe. Enter your credit card details during the ordering process.

Why should you use TAXkiwi?

​With Taxkiwi you can prepare your tax return quickly, easily, and securely. Thanks to detailed help texts and prepared questions during the interview, which is easy to understand, it takes you to step by step through the tax return. All you need is an internet connection. he application knows the applicable regulations and laws exactly, is always up to date, and automatically gives individual tax tips. joint tax declaration for married couples and partnerships cannot be recorded with taxkiwi. You can simply enter data, without installation and registration and the system only collects relevant data. You can check the electronic tax assessment before submitting it for a very affordable price.

DO I RECEIVE A RECEIPT FOR THE REQUESTED SERVICES?

After the successful processing, you will receive an email with a link to your invoice (in PDF format).

CAN I DELETE MY TAXKIWI ACCOUNT?

There is no need to cancel the account, as we do not offer any client accounts.

Questions about the tax declaration submission

What DOES TaxKIWI NEED TO USE ELSTER TO GET THINGS DONE FOR ME?

​ELSTER is the official software of the tax administration. Every tax program is obliged to prepare the data of the tax return in such a way that it can be transmitted to the tax administration via the ELSTER interface. Taxkiwi has integrated the full ELSTER functionality and saves you a lot of time and money.

Which submission procedures are there?

According to the requirements of the tax authorities, the tax return must be submitted online, i.e. digitally. With taxkiwi you have two options. Either we send the tax return via the digital system to your responsible tax office, or you can print out our detailed summary and send your entries to the via your own Elster system.

How long does it take to process my tax return?

​As long as you have all the documents ready, the data input varies between 15 and 25 minutes. After your tax return has been sent, the processing time of your finance mat is between a few days and several weeks, depending on the workload. Otherwise, unfortunately, we cannot provide any information on how long your tax office needs to process your tax return, as this processing is entirely up to the employees of the tax offices. The tax authorities also ask you to refrain from inquiring about the processing status of your own tax return at the tax offices, apart from the fact that it does not go any faster.

How DO I KNOW THAT THE TAX OFFICE RECEIVED MY TAX DECLARATION?

When you send your tax return electronically to the tax office, you will receive a transfer number. You will receive this from our system by email. With this transfer ticket, the IT department of your tax office is able to find your complete tax return in their systems in the event of alleged transfer problems. If you cannot find a transfer ticket, please send us an email with your registered email address to help@taxkiwi.com. We will help you.

Questions about the tax assessment

THE TAX ASSESSMENT DIFFERS FROM THE SUBMITTED TAX DECLARATION. WHAT CAN I DO NOW?

The tax office is responsible for the calculation of the tax assessment. Only they can officially determine whether you receive a tax refund or if you have to make an additional payment. Taxkiwi calculates your tax assessment with the greatest possible care on the basis of the data you entered. In some cases, it is possible that the tax office may not accept some of your claims or entries. However, you have the opportunity to file an appeal within 30 days against the tax assessment and, if necessary, submit supporting documents.

WHEN WILL THE TAX OFFICE TRANSFER THE REFUND?

​On average you have to wait about 6-18 weeks to get your tax assessment sent by postal. If after 5 months you still have not heard anything from the tax office, you can check and inquire as to the status of your submission. The most effective way to do this is by calling your tax office with your tax id or tax number.

WHY DO I HAVE TO PAY TAX?

Not everyone receives a refund. The tax office calculates whether you have paid too much or too little tax. With Taxkiwi you can calculate in advance whether you can expect a tax refund or not.

Questions about tax liability for expats and foreigners

CAN I USE THE TAXKIWI AS AN EXPAT OR FOREIGNER?

You can use Taxkiwi if you lived part of the year in Germany and the other part abroad, or you moved to Germany within the tax year you are declaring, or the other way around. If You had income from abroad like from interest, sale, and rent within the EU, or if you had foreign employers but worked exclusively from Germany.

DO I HAVE TO DECLARE MY FOREIGN INCOME?

Yes, if you live in Germany, foreign income is generally considered taxable income.

WHEN Do I have to Declare taxes in Germany?

You should declare your taxes if you have received a request from the tax office, if you changed the employer, if you are a freelancer or self-employed or if you have different tax classes.

Questions about the yearly payslip

What is an Annual Payslip (LoHnsteuerbescheinigung)?

At the end of a calendar year, your employer has to issue an annual payslip (‘Lohnsteuerbescheinigung’). The annual payslip is not your monthly payslip. Printed at the top of your annual payslip you will find the year which the document refers to.

IS THE ANNUAL PAYSLIP IMPORTANT FOR THE TAX DECLARATION?

The annual payslip is an important part of calculating your tax refund. Please have it ready when entering the data during the tax declaration process with taxkiwi.

• WHEN DO I GET MY ANNUAL PAYSLIP FROM THE EMPLOYER?

You should receive your annual payslip automatically from your employer by February of each following year. This document includes your tax contributions. Once you ended your employment with an employer during the tax year,  your employer will issue you with an annual payslip at the end of the contract.